Friendly Customer Service
1. Customers Call | 2. Receptionist Answers | 3. Actions Taken

Hosted Receptionist

1: Customers Call

We know how important your customers are, so we are available for you whenever you need us. Use our phone number or forward your calls to us.

Use our number
We provide you with a toll-free or local number. You can use this number on your marketing materials, and callers will be directed to us. This would be the best option to use if you plan to have us answer all of your calls.

Call forwarding
There are two popular types of call forwarding you can utilize. You would set them up through your local phone company. We still provide you with a local or toll-free number, and you forward your existing phone number to the new number.

  • Busy, or no answer forwarding – If your line is busy or if you do not answer in a certain number of rings, most service providers will allow the call to be forwarded to your local or toll-free number. This option is ideal for businesses that need us to answer their calls whenever they are not available and want to have an automated process in place.
  • Manual call forward – Most service providers allow you to set a manual call forward on your phone at anytime (typically *72 to activate, but check with your provider). This works best if you want the flexibility to have us only answer calls occasionally, on a changing schedule.
2: Receptionist Answers

As our client, we will work with you to design a script that our receptionists will use to answer your calls. We will get to know you and your business, creating a script that fits your specific needs.

More information about our receptionists:

  • The right people - We choose friendly people here in the U.S. All of our receptionists pass a series of interviews, tests, and background checks.
  • Training is key - We have a rigorous training program that is administered by our own in-house dedicated training team. It includes weeks of classroom study, practice calls, and tests.
  • Friendly & professional - Our goal is to treat your customers the way we would want to be treated ourselves. A simple "how is your day" or showing a little sympathy can go a long way on a customer service call. We maintain a high level of professionalism without losing the personal touch.

3: Actions Taken

While just having a live person answering the phone can make all the difference, we don't stop there in providing great service. Here are some of the things we can do to help your customers:

  • Take messages – We let callers know you are not available, but that you will get back to them shortly. Our receptionists collect information such as the callers' name, number, and best time to reach them.
  • Transfer calls – If you want to give the caller the option to talk to you directly, we can transfer the call. We perform both warm and cold transfers.
  • Order entry – Our receptionist can take orders for you right over the phone. If you have a Web site that has a simple ordering process, we can link directly to it for easy order fulfillment.
  • Schedule appointments – Let us know what days and times you are available, and we will schedule an appointment on your behalf. For an extra dollar a day you can use our online appointment scheduling software. This robust software can be used to handle all of your appointment needs.

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